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TurboTax 2009

[darm0k]darm0k (apparently) - 02:57pm Feb 8, 2010 PST
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That time of the year again.

Last year, we decided we'd have enough of TurboTax's bad GUI,
crashing, and pricing games, so we tried TaxCut. sigh. It had more
problems than TurboTax. This year, we're back...

After a week+ of smooth running, TurboTax started crashing on us
today. Actually, it's more of a total freeze. When we try to import
anything, it SPODs in the file-open dialog and locks up the whole
Mac. Can't switch to other (already running) apps. Can't even get a
force quit dialog or even so much as a menu response from the Apple
menu or the Dock... Had to lean on the power button to kill the
whole machine then reboot. (Other apps work fine; DU says the drive
is ok; etc. It's *just* TurboTax doing this).

Does Intuit spend any time debugging TurboTax?

We've already updated TurboTax. Are there any hacks available to fix
this freezing?

Started perusing on Intuit's web site; not finding anything useful.

btw, Intuit - thank you very much for the gray text within gray
blocks/fields on your web site. This totally NON contrasting set-up
makes your site so pleasant to use by us old folx. It also looks
quite fabu after you hit cmd+ a few times. This is the 21st
century... Good web page design is NOT difficult.

- Dan.
--
- Psychoceramic Emeritus; South Jersey, USA, Earth.


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darm0k (apparently) - Feb 8, 2010 3:03 pm (#1 Total: 17)  

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Re: TurboTax 2009

I found on MacinTouch an explanation as to why TurboTax cannot import
TaxCut files (they're encrypted). But that doesn't explain why
TurboTax SPODs at the open-file dialog *before* any file is selected.
(And we were trying to import a TurboTax data file anyway, not
TaxCut).

- Dan.
--
- Psychoceramic Emeritus; South Jersey, USA, Earth.

rmeadors (apparently) - Feb 9, 2010 11:03 am (#2 Total: 17)  

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Re: TurboTax 2009

I installed and used this years version on 3 different Macs all using different OS's and processors with no issues at all. Early G4 tower running Tiger, later G4 12" running Leopard and a early '08 MBP running Snow Leopard.

Chris

Austin Ziegler (apparently) - Feb 9, 2010 11:03 am (#3 Total: 17)  

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Re: TurboTax 2009

Had you considered a web-based approach? Here in Canada, I just use UFile.ca
  and haven't had to install anything in five years.

james.connolly (apparently) - Feb 9, 2010 11:03 am (#4 Total: 17)  

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Re: TurboTax 2009

I spent 3 days trying to open a valid TT file where I had completed 95% of
my fairly complex return for 2009. 2 days searching for a solution. Nothing.
Half a day on the phone with support. Answer=corrupt file. File online. No,
thanks, I don't want my taxes in the cloud. I believe the last good
iteration of TT was 2007. In fact the IRS caught a mistake in my favor for
2008 to the tune of about $1300. 2009 is really funky which is a shame as it
used to be a really good product. Resources are focused online to the
detriment of the installed app. Sigh...

--
James Connolly

Marty Curtis (apparently) - Feb 9, 2010 11:03 am (#5 Total: 17)  

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Re: TurboTax 2009

I have been using TurboTax for about 10 years and have had little if any problems with it. Your problem might be a conflict with another app or a corrupt system file. How long has it been since you did a clean install without any migration of settings or files from an old system? Marty

baltwo - Feb 9, 2010 12:18 pm (#6 Total: 17)  

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No problems at all on my 24" iMac running 10.6.2. If it ran well for over a week, then something else is going on. Try running it in a new admin account and see if that fixes what ails it. BTW, Intuit's support site renders quite nicely to my 69 year old eyes.

darm0k (apparently) - Feb 10, 2010 4:48 pm (#7 Total: 17)  

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Re: TurboTax 2009

At 10:03 AM -0800 2/9/2010, MARTY CURTIS wrote:
>I have been using TurboTax for about 10 years and have had little if
>any problems with it. Your problem might be a conflict with another
>app or a corrupt system file. How long has it been since you did a
>clean install without any migration of settings or files from an old
>system? Marty

Are you able to import? It's failing here on two different Macs -
the PB and a PowerMac. The PM is running on a virgin Tiger
installation.

At 10:03 AM -0800 2/9/2010, Austin Ziegler wrote:
>Had you considered a web-based approach? Here in Canada, I just use
>UFile.ca and haven't had to install anything in five years.

AFAIK the web-based offerings don't provide all the forms and
worksheets we need for our returns.

But that's really moot -- there's just no way we're ever going to
trust the safe keeping of our ssn, financial details, etc, to a
company such as Intuit. They have done NOTHING to earn our trust and
quite a few things to make us distrust them. We don't and won't
e-file.

That trust issue bugs me. Using their software is like dancing with
the devil. But we haven't found any better...

- Dan.
--
- Psychoceramic Emeritus; South Jersey, USA, Earth.

Ryoichi Morita (apparently) - Feb 10, 2010 4:48 pm (#8 Total: 17)  

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Re: TurboTax 2009

I've been using Turbo Tax since the days when it was called MacInTax. 

I used to buy CDs every year but switched to the Web version last year. 

I have not had any problems in all these years. Sorry I'm not much help. 

_____________
Ryoichi Morita
Coarsegold, CA 

kreme (apparently) - Feb 10, 2010 4:48 pm (#9 Total: 17)  

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Re: TurboTax 2009

On 8-Feb-2010, at 15:03, Dan wrote:
>
> Does Intuit spend any time debugging TurboTax?

All signs point to 'no'


kreme (apparently) - Feb 10, 2010 4:48 pm (#10 Total: 17)  

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Re: TurboTax 2009

On 9-Feb-2010, at 11:03, MARTY CURTIS wrote:
>
> I have been using TurboTax for about 10 years and have had little if any problems with it. Your problem might be a conflict with another app or a corrupt system file. How long has it been since you did a clean install without any migration of settings or files from an old system?

This is not 1992. This is not Windows XP.

"Clean Installs" and "repair permissions" are the chicken-bone-waving-voodoo of the new millennium. They are 'feel good' measures that have a very remote possibility of actually fixing an issue (slightly better odds than winning the lottery, but not by much), so they are parroted over and over as some sort of panacea to computer problems.

I've done a clean install on an OS Xmachine exactly twice since 1999, and only once was it because I was really looking for a solution to a problem. My clean-install of 10.6 was done just because I felt like it, and since I was changing boot drives AND short-UIDs it seemed it would be no more of a headache than my usual upgrade install.

That fact is that TurboTax 2009 has many problems and is a steaming hunk of bug-ridden bloat.

 Results 1 - 100 of about 173,000 for turbo tax 2009 crash.
 Results 1 - 100 of about 241,000 for turbo tax 2009 crash os x.


Technophobic_Tom - Feb 10, 2010 5:02 pm (#11 Total: 17)  

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Re: TurboTax 2009

Have used TurboTax for a couple decades...back when it was MacinTax. Never had a problem. Tried TaxCut one year. It was easier to use...more intuitive. May go back there next year if they still allow importing info from TurboTax.

kevinv (apparently) - Feb 13, 2010 9:33 am (#12 Total: 17)  

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Re: TurboTax 2009

On Feb 9, 2010, at 12:03 PM, Austin Ziegler <austinzieglers.ca> wrote:

> Had you considered a web-based approach? Here in Canada, I just use UFile.ca
> and haven't had to install anything in five years.

Taxact offers something similar in the US co-worker used them this
year and liked them, I haven't tried them.


winmac - Feb 13, 2010 9:33 am (#13 Total: 17)  

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Re: TurboTax 2009

I have used Turbo Tax for more than 12 years and have never had any crashing or problems with it. I do, however, use the Home Business version and not the regular one. I even used it back when it was called MacinTax before OS 10. Many of my clients use it as well, and I know of no problems they encountered either.

David Weintraub (apparently) - Feb 13, 2010 9:37 am (#14 Total: 17)  

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Re: TurboTax 2009

I use to use TurboTax when it was called MacInTax. One year, TurboTax
claimed I owed over $10,000 which I knew was completely wrong. It
turned out it counted my IRS contribution towards my income twice. I
had to do an override which prevented me from printing out a tax
return.

I switched to TaxCut the next year and had no problems. One year
TaxCut didn't produce a Mac version, and I went back to TurboTax. I
ended up filling my income taxes by hand that year.

--
David Weintraub
qazwartgmail.com

tcora750 (apparently) - Feb 13, 2010 9:37 am (#15 Total: 17)  

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Re: TurboTax 2009

At 2:03 PM -0800 02/08/2010, Dan wrote:
>That time of the year again.
>
>Last year, we decided we'd have enough of TurboTax's bad GUI,
>crashing, and pricing games, so we tried TaxCut. sigh. It had more
>problems than TurboTax. This year, we're back...
>
>After a week+ of smooth running, TurboTax started crashing on us
>today. Actually, it's more of a total freeze. When we try to import
>anything, it SPODs in the file-open dialog and locks up the whole
>Mac. Can't switch to other (already running) apps. Can't even get a
>force quit dialog or even so much as a menu response from the Apple
>menu or the Dock... Had to lean on the power button to kill the
>whole machine then reboot. (Other apps work fine; DU says the drive
>is ok; etc. It's *just* TurboTax doing this).
>
>Does Intuit spend any time debugging TurboTax?
>
>We've already updated TurboTax. Are there any hacks available to fix
>this freezing?

Not that I'm aware of. But then, I'm not having any troubles with
TurboTax. It works just fine for me. Same as it did last year, and
the year before, and the year before, and the year before, and... all
the way back to when it was MacinTax.
--

tom coradeschi
tcoraasme.org

henry1 - Feb 16, 2010 10:28 am (#16 Total: 17)  

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Re: TurboTax 2009

I have used Turbo Tax for 11 yrs, 9 of which was on a PC. Have had no problems with the Mac version these past 2 yrs. Just filed today in fact 2009. Only import was from last year's TT. The last two yrs I have used TT Deluxe. It works for me.... that's all I can say.

Gerald G Guth - Feb 20, 2010 4:45 pm (#17 Total: 17)  

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Re: TurboTax 2009

I tried TurboTax Basic, Deluxe, and Premier on-line versions. The Basic version and the Deluxe version gave me the same results The Premier version gave me a smaller return. I double checked all the figures and could not come up with a valid reason. The "adjusted Gross Income" AND "The amount that is taxed" are exactly the same in all the versions. BUT, here's the weird thing, the "starting amount", which I'm sure is "the amount that is taxed" run thru the tax tables is different. There should be NO difference in this calcuation at this point (before the credits). THe first help desk guy was no help, so I went on their inter-active help screens. He finally wanted to send me to their tech support (I thought I WAS talking to tech support). I received some e-mails asking for surveys of their help desk. I gave them some bad marks and hit "submit" and guess what, an error occured and the survery would not send...gee wonder why that was. I finally went to the free tax forms site on IRS.GOV and it seems to be working just fine Luckily I had backed out of all 3 versions of TurboTax BEFORE having to pay them anything



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