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Would resetting the PRAM fix my Video RAM error?

[Press, Red Jacket]Red Jacket Press - 09:03am Jun 22, 2006 PST
Guest User

I find myself in an interesting situation, and I welcome any advice I
can find here.

After experiencing display failures on my iMac G5 (with iSight) twice
in two days (the screen would suddenly go black), and then a
"corrupted" display image twice today, I ran Apple Hardware Test,
which reported an error with the Video RAM in the Extended test.
(There was an obvious reference to the ATI card and firmware in the
error code.) I made the appropriate phone calls, and I was all set to
bring the iMac in for repairs tomorrow. (It's a refurbished model,
but only a month old, and still thoroughly covered by warranty.)

The problems actually became so bad when I was trying to make that
one final backup to an external drive (I'd lose the display image
before the iMac was even finished booting up!) that I took the steps
of resetting the PRAM, just to see if it would keep the problems away
long enough for me to get the backup completed. (It did.)

The technician I spoke to had recommended that I pull the 2GB RAM
module I'd installed (which I had planned to do anyway before
bringing the iMac in for repairs), and run Apple Hardware Test again,
for whatever reasons. I ran the test again with the RAM in place
(having forgotten to remove it) but now the Quick test now reveals no
error with the Video RAM. The Extended test came back the same. As
far as Apple Hardware Test is concerned, all is once again right with
the world.

Here's my question: is it even possible for an error like I
experienced -- much less the diagnosis of a problem from a formal
hardware test -- to be corrected by resetting the PRAM?

BRIAN/brianredjacketpress.com



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jwblist (apparently) - Jun 24, 2006 4:09 pm (#1 Total: 2)  

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Re: Would resetting the PRAM fix my Video RAM error?



On Jun 22, 2006, at 9:03 AM, Red Jacket Press wrote:

> Here's my question: is it even possible for an error like I
> experienced -- much less the diagnosis of a problem from a formal
> hardware test -- to be corrected by resetting the PRAM?

It seems to be possible, since it seems to have happened.

I don't know what the PRAM stores these days (or even where it really
is--my knowledge that it's in the clock chip is a couple of decades
out of date).

You shouldn't let the problem get close to the end of your warranty
on the refurbished machine before having it checked: even if it was
PRAM, *something* scrambled it, and might again.

The machine might have been "refurbished" for the same problem, with
the natural process of refurbishing resetting the PRAM with no actual
repair having been done because "nothing was wrong after we put it
back together".

You should also consider the possibility that the battery is dying
despite the "refurbish." (I would routinely replace the battery
during refurbishing, but I don't know that "they" do.) Or that some
flaw in the motherboard is killing the batteries before their time.

   --John


brpearce (apparently) - Jun 27, 2006 8:14 am (#2 Total: 2)  

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Re: Would resetting the PRAM fix my Video RAM error?

> You shouldn't let the problem get close to the end of your warranty
> on the refurbished machine before having it checked: even if it was
> PRAM, *something* scrambled it, and might again.

The display problems came back again in another day or so, so I
brought the iMac into the local Apple Store -- as I suspected might
be the case, Apple Hardware Test revealed no problems, even though
the display had failed only an hour or so earlier.

I suspect it might also have been disconnecting the power that caused
the problem to temporarily correct itself, and I expressed a concern
that if I brought the iMac back home, the same problem might happen
all over again, only to yield the same test results when I brought it
back in for repair. Between that line of reasoning, and the screen
shot of display "corruption" I had taken (when the display image was
corrupted, instead of the display failing), someone there determined
that the logic board was likely to be the source of the fault. (I can
only guess that it was in the early stages of failure.)

So it's off being repaired, and now I *think* I have a better idea
why the problem was so elusive.

BRIAN/brianredjacketpress.com



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